Terms of service

SECTION 1 – GENERAL CONDITIONS

The owner of the content and the operator of the website www.farfa.co is FARASHA CREATIONS S.R.L. (trade name: FARFA), a limited liability company registered and operating in accordance with the laws of Romania, with its registered office located at Soseaua Mihai Bravu, Nr. 380-382, Parter/Etaj, Bl. 83B-83C, Sectorul 3, Bucuresti, Romania, having a subscribed and paid share capital of RON 200, registered with the Trade Registry under no. J2025003225005, and having the sole registration code (CUI) 51149580, European Unique Identifier (EUID): ROONRC.J2025003225005 (“FARFA”). Our online store is hosted by Shopify Inc., which provides us with the online e-commerce platform through which we sell our products to you.

Throughout the site, the terms “we”, “us” and “our” refer to FARFA. FARFA offers this website, including all information, tools, and services available on this site to you, as a user, conditional upon your acceptance of all the terms and conditions detailed below (“Terms”).

If these Terms are considered an offer, acceptance of the offer is expressly conditioned upon acceptance of these Terms.

Headings used in this document are included solely for organizational purposes and to facilitate reference and shall not be used in interpreting the Terms. To the maximum extent permitted by Romanian law, ambiguities in the interpretation of these Terms shall not be construed against the party that drafted them.

These Terms apply to all users accessing our website from Romania or other EU countries where we operate and from which we accept and deliver orders.

SECTION 2 – TERMS OF ACCESS AND USE

Our website is available for use by legal entities and individuals with full legal capacity who agree to these Terms and to the terms referred to in this document.

By accessing and browsing our website, regardless of the purpose, and/or by placing an order, you declare that you have full legal capacity and that you have given us consent to allow any person without legal capacity or with limited legal capacity under your care to use this website, and you accept and agree to comply with these Terms, including those additional terms and conditions or policies referenced in the Terms and/or available via hyperlink.

Please read these Terms carefully and ensure you understand them before accessing or using our website, as well as before placing any order. If you do not agree with all the Terms, please do not access or use the site, any services made available through the site or place any order.

The purposes for which this website may be used are:

1. browsing our products and reading the information provided about our company, products, prices, promotional campaigns, etc.;
2. creating a permanent customer account;
3. subscribing to the newsletter program, which involves receiving informative messages from us regarding the products and services we offer;
4. placing an order with delivery to an address in Romania and other EU countries

Since we want to ensure the best possible experience for all users, users are prohibited from:

1. accessing and using the site abusively or in any manner that causes or may cause damage to the site or deterioration of its performance, availability, or accessibility;
2. using the site in any illegal, fraudulent, obscene, immoral, or harmful way or purpose, to harass, abuse, insult, harm, defame, denigrate, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or other similar grounds;
3. using the site to copy, store, host, transmit, use, publish, or distribute any material containing (or linked to) spyware, computer viruses, Trojan horses, or any other computer virus software;
4. conducting any data collection activities (including but not limited to data mining and harvesting) regarding or related to the site without our prior written consent;
5. using data collected from the site for any direct or indirect marketing activities, including but not limited to email marketing, SMS marketing, telemarketing, and direct mail;
6. using data collected from the site to contact individuals, legal entities, or other persons and entities;
7. posting, distributing, uploading, or promoting any false or misleading communications or content that could cause harm or negatively affect our company, products, or services;
8. using the site to infringe upon our intellectual property rights or the intellectual property rights of others;
9. acting in any way or using any device that restricts, hinders, inconveniences, or prevents any other user from using or benefiting from our site or that affects the security of the site.

We reserve the right to immediately block access to the site or any associated site and to close the account of any user who violates these provisions or any other provision of these Terms. We reserve the right to modify, suspend, or discontinue the site (or any part or content thereof) at any time, without notice, and we do not guarantee that your use of our site will be uninterrupted, timely, secure, or error-free.

We shall not be liable to you or any third party for any amendment, price change, suspension, or interruption of the service.

Please note that we do not assume responsibility and shall not be liable for:

1. any damage resulting from the unauthorized intrusion of a third party who has altered the information made available to you on the site;
2. any direct or indirect damage caused by any person’s access to the site or the inability to access or use it, and/or reliance on any information obtained directly or indirectly from it;
3. lack of access to the site or difficulties in using it, as well as any consequences resulting from such lack of access or difficulties in use for the intended purpose;
4. damages or lack of access due to force majeure;
5. actions of a user or third party for which we are not responsible;
6. technical problems occurring in hardware, information technology systems, and telecommunications infrastructure used by the user;
7. any damages resulting from your actions or other users’ actions that do not comply with applicable laws or the provisions of these Terms;
8. damages suffered by the user due to internet-related risks arising from circumstances beyond our control, particularly system breaches, intrusions, theft of purchase passwords by third parties, systems infected with viruses or other harmful or malicious programs;
9. hypertext links that may lead the user to websites other than this site.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the site without our express written consent. Furthermore, we state that any creation of hyperlinks to this site may only be made with our prior express written consent. Any unauthorized access to non-public elements of the site may constitute an offense and will be sanctioned in accordance with applicable Romanian law.

SECTION 3 – PRODUCTS AND SERVICES

Our products are sold exclusively through our website, and the services we offer through the site are available exclusively online.

Although we make every effort to accurately display the characteristics of our products on the site, including composition, measurements, colors, and images, we cannot guarantee that the product descriptions or any other site content are complete or entirely error-free, nor that their reproduction on your device will be exact. The measurements provided for an item are for guidance only and do not constitute a warranty regarding the actual measurements of the product; there may be differences of a few centimeters in the final measurements depending on the material used. The product photos displayed on the site are strictly illustrative, informative, and indicative.

Some products or services may have limited quantities. Although we strive to keep all information on the site up to date, including product availability, due to stock dynamics and payment processing times, we do not accept responsibility if the information provided on this site is inaccurate, incomplete, or outdated. The inclusion of any products or services on our website at any given time does not imply or guarantee that such products or services will be available at all times. In such cases, we will contact you as soon as possible to cancel the order, establish a new delivery time, or offer the option to purchase another product of equivalent quality and price to the one requested.

Occasionally, there may be information on our site that contains errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to modify or update information or cancel orders if any information is inaccurate at any time, without prior notice (including after you have placed your order). We have no obligation to update, modify, or clarify information on the site, except as required by law. No update date specified on the site should be considered as indicating that all information on the site has been amended or updated.

The information published on the site is provided for general informational purposes only, and any use of such information by you is done with this understanding. All images, product descriptions, or prices may be changed at any time, without prior notice, at our discretion.

We also reserve the right to cease or refuse to sell any product or provide any service at any time for any reason, to refuse any order you place with us, and to limit the sale of our products or services to any person, geographic region, or jurisdiction. We reserve the right to limit the quantities of any products or services we offer and to discontinue the sale of any product or service at any time.

Since sales on our site are intended for direct use by the customer and not for resale, we reserve the right to unilaterally cancel any order that exceeds the usual quantity ordered for the type of product in question, as well as orders that raise suspicion regarding the purpose of the order or that indicate probable resale of the goods. If we modify or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time of the order. We reserve the right to limit or prohibit orders which, at our sole discretion, appear to be placed by dealers, resellers, or distributors.

SECTION 4 – PRICES AND PAYMENT METHODS. INVOICING

The prices displayed on our website are in RON for customers in Romania and in EUR for customers in other EU countries, and they include VAT where applicable. Prices do not include applicable delivery fees, which are specified in the Shipping Policy and vary depending on the delivery country. The prices shown on the website are valid only at the time of your access, and we reserve the right to change them at any time and for any reason, without prior notice.

Invoices will be issued in Romanian and/or English, in the currency of the transaction (RON or EUR), based on the information you provide when placing the order, and will be sent electronically. Signing and stamping the invoices are not mandatory elements.

By placing an order on our website, you irrevocably commit to paying the price of the ordered products. For online payments, during the order registration process, you will be redirected to the websites of our payment processing partners to provide the necessary payment information. We do not assume responsibility for any damage that may directly or indirectly arise from your access, registration, or use of these third-party payment processor websites. We recommend carefully reading the terms and conditions of these websites.

Your payments will be processed by our partners. Refusal to provide the required information for payment processing will automatically lead to the refusal of your order. You acknowledge that the information you provide may be transferred unencrypted over various networks, including modifications to comply and adapt to technical requirements for network or device connections. Credit card information is always encrypted during network transfer.

The payment methods we accept are:

1. Credit or Debit Card

You can enter payment details when placing the order using a valid credit or debit card (VISA, Maestro, or Mastercard). The amount will be immediately blocked on your card but will not be debited until the goods are shipped. We reserve the right to verify the validity of the credit or debit card, solvency relative to the order value, and the accuracy of the buyer's address details. Based on these checks, we may refuse certain orders. Please note that any bank fees will be borne by you.

1. Cash on Delivery

You may choose to pay in cash upon delivery when you receive the goods, with no additional fees.

1. Gift Cards

Gift cards may be purchased on our website when this option is available. After ordering, the recipient specified in the order will receive an email with the gift card, including in PDF format.

Gift cards can be used as a payment method in the online store by entering the card details during the ordering and payment process. A gift card cannot be used to purchase another gift card.

Gift cards may be used fully or partially until their value is exhausted. It is not possible to redeem the cash value of the gift card or any remaining balance, nor to transfer or compensate for already completed purchases.

We are not responsible for losses caused by unauthorized purchases if the order or purchase was made using a valid gift card or valid gift card details. In case of loss or theft, the gift card value will not be compensated. We may temporarily suspend or permanently cancel a gift card in case of persistent suspicions of fraud or other illegal activities related to the order or use of the card.

Invoices will be issued in Romanian, based on the information you provide when placing the order, and will be sent electronically. Signing and stamping the invoices are not mandatory elements.

SECTION 5 – CREATING A CUSTOMER ACCOUNT

If you wish, you may create a permanent customer account on our website to facilitate future order placements.

When creating a permanent customer account, you will be required to provide certain mandatory data and choose a password that you will use to log in in the future. It is your responsibility to maintain the confidentiality of this password, and if you suspect that the password has become known to others, you are obliged to change it immediately. Furthermore, you declare that all data you provide belong to you and are accurate and complete.

After submitting the form to create a permanent customer account, you will receive a link at the email address you provided. You must click on this link at the end of the registration process to confirm your registration. Creating a permanent customer account is only possible after your express acceptance of all the terms and conditions published or referenced on this site, by ticking the corresponding checkbox at the end of the account creation form. This checkbox also refers to a link to these terms and conditions so you can access and review them before submitting the form.

After creating a permanent customer account, you will have access to the corresponding features as made available by us; however, we do not always guarantee their availability. We reserve the right to suspend the account features or the possibility of creating such accounts for any reason. Once you request the deletion of your customer data and/or account, the use of the account will no longer be possible.

SECTION 6 – PLACING AN ORDER

Orders can only be placed through our website, with or without creating a customer account, by adding the desired products to the shopping cart, providing a delivery address within Romania or in other EU countries where we operate, completing the order, and making payment using the chosen payment method. Please note that adding a product to the shopping cart without completing the order and, in certain cases, making the payment, does not reserve the product or register the order.

We do not currently deliver outside the EU. Certain regions or remote areas may be excluded due to courier restrictions; such limitations will be communicated at checkout or after order placement.

At the time of placing the order, you must provide certain mandatory information necessary for processing and delivering the order, as well as for invoicing purposes. Additionally, orders can only be placed after your express acceptance of all terms and conditions published or referenced on this site, by ticking the appropriate checkbox at the end of the order form, which also contains a link to these terms and conditions, allowing you to access and review them before completing the order.

Furthermore, by completing the order, you declare that all data provided by you belong to you, is current, accurate, and complete. You also agree that we may contact you by any available means regarding any matter related to the order you have placed. You agree to promptly update your account details and other information to enable us to finalize your transactions and contact you as necessary.

Immediately after placing the order, you will receive an automatic order confirmation email. If, for any reason, we encounter difficulties processing your order, we will notify you as soon as possible.

SECTION 7 – ORDER PROCESSING AND DELIVERY

The terms and conditions related to the processing and delivery of orders placed with us are detailed in the Shipping Policy.

We reiterate that delivery is available within Romania as well as in other EU countries where we operate. Product prices do not include applicable delivery fees, which vary by country and are detailed in the Shipping Policy. Delivery times also vary by country and will be indicated at checkout. If we are unable to deliver your entire order at once and multiple deliveries are required, you will not incur additional charges for subsequent deliveries.

We make every effort to ensure compliance with the delivery provisions stated in the Shipping Policy. However, due to technical reasons (such as traffic restrictions or measures imposed by authorities, delivery addresses outside our delivery area, etc.), there may be situations where these provisions cannot be fulfilled. In such cases, we will contact you as soon as possible to cancel the order, extend the delivery timeframe, or arrange an alternative delivery method, as applicable.

SECTION 8 – RIGHT OF WITHDRAWAL

The terms and conditions for exercising the right of withdrawal from the sales contract are set out in the Return and Refund Policy.

In accordance with Directive 2011/83/EU on consumer rights, customers in the European Union have the right to withdraw from this contract within 14 days without giving any reason.

Please note that certain products may not be eligible for return; additional information is provided in the Return and Refund Policy.

If you choose to withdraw from this contract, we will refund you within a maximum of 14 calendar days from the day we receive your withdrawal notice, all payments received from you for the returned products, excluding delivery costs, or we will exchange the products if you have chosen this option. We may delay the refund until we receive the returned goods or until you provide proof of shipment, whichever date is earlier.

The refund for returned products will be made using the same payment method used for the original transaction, unless you have expressly agreed to a different refund method.

If additional information is needed from you or if we encounter difficulties processing the return or refund, we will contact you using the contact details provided at the time of order placement.

SECTION 9 – ORDER CANCELLATION

Your order can be cancelled as long as it has not been handed over to the courier company. If you wish to cancel an order, please contact us at the email address contact@farfa.co. If the order has already been paid, the value of the order and delivery costs will be refunded in accordance with the Return and Refund Policy.

SECTION 10 – WARRANTIES

FARASHA complies with all legal regulations regarding warranties and sells only goods that meet all conformity requirements under the applicable legislation. If the goods you purchased are defective or damaged during transport, please notify us and follow the procedure outlined in the Return and Refund Policy. For any products deemed defective, we will also reimburse delivery costs.

Products purchased through this site may benefit from a commercial warranty offered by the brand, depending on the case. Each product will be accompanied by the manufacturer's commercial warranty certificate (if applicable). FARASHA is not directly responsible for the commercial warranty services offered and therefore the manufacturer of the product will be responsible.

SECTION 11 – LIABILITY AND LIMITATION OF LIABILITY

Nothing in these Terms shall be interpreted as excluding or limiting our liability in respect of any matter for which applicable law does not permit the limitation or exclusion of liability or as excluding the liability or the legal rights of the consumers as regards the goods and services conformity.

In the event of a breach of these Terms, we shall be liable only for losses that are a direct and reasonably foreseeable consequence of such breach.

To the maximum extent allowed under the applicable law, we shall not be liable for indirect losses which are a secondary effect of the main loss or damage, such as loss of profits or loss of opportunity, or for the inability to deliver goods or fulfill any of our obligations under these Terms where such inability is caused by force majeure or any other matters or events beyond our control.

Our maximum liability to you for any loss or damage arising in connection with your order shall be limited to the total price of your order.

All products and services provided through the website are supplied (unless otherwise expressly stated) "as is" and "as available" for your use, without any representation, warranty, or condition of any kind, except as expressly mandated by applicable law.

SECTION 12 – INDEMNITY

You agree to indemnify, defend, and hold harmless FARFA and its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, suppliers, subcontractors, and their employees from and against any claims or demands, including legal fees, made by any third party arising out of or related to your violation of these Terms or the documents incorporated by reference, or your violation of any law or the rights of a third party.

SECTION 13 – NEWSLETTER

Subscription to the newsletter program, which involves receiving informational messages from us regarding products and services offered, is done through a form published on the website.

Users wishing to join this program will provide their email address at which they want to receive the notifications. Creating a user account is not required to use the newsletter service.

Users may unsubscribe from the newsletter program at any time by using the unsubscribe link provided in each email sent as part of this program.

SECTION 14 – USER FEEDBACK AND OTHER COMMUNICATIONS

If you send us any specific communications, creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by mail, or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you submit to us. Thus, you grant us a non-exclusive, royalty-free, perpetual, and worldwide right to use your comments/reviews for the purpose of promoting or improving our services, without infringing upon your personal rights. We have no obligation to keep any comments confidential, to pay compensation for any comments, or to respond to any comments, but we will not use your full name, image, or other personal data without your explicit consent.

We may, but are not obliged to, monitor, edit, or remove content that we consider, at our sole discretion, to be illegal, offensive, threatening, defamatory, obscene, pornographic, or otherwise objectionable, or that violates the intellectual property rights of any party or these Terms.

You agree that none of your comments will violate any rights of any third party, including copyright, trademark, privacy, personality, or any other personal or proprietary right. Furthermore, you agree that none of your comments will contain defamatory, illegal, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the website or our platforms in any way.

You must not use a false email address, impersonate anyone other than yourself, or mislead us or third parties about the origin of any comments. You are solely responsible for the comments you make and their accuracy. We will not be responsible and disclaim any liability for comments posted by you or any third party.

SECTION 15 – INTELLECTUAL PROPERTY

The entire content of the website is protected under copyright law and intellectual property laws. Any use of the website or its content without our prior written consent, including modification, reproduction, copying, or partial or full storage of the content, other than for your personal and non-commercial use, is punishable under applicable law.

We also inform you that FARFA is a registered trademark owned by us, and any use of the trademark without our written consent is punishable by law.

Finally, we inform you that we may offer for sale on the website products provided by other manufacturers or suppliers. They may hold trademark rights over the product names and/or services provided, which you are obliged not to infringe.

SECTION 16 – PERSONAL DATA PROTECTION. USE OF COOKIES

Information regarding the protection of personal data is included in the Privacy Policy.

Please note that you are responsible for the accuracy and completeness of the information you provide to us.

Our website may use cookies to facilitate the storage and tracking of your preferences, as well as to optimize the website, including personalization or marketing. or details regarding the cookies used, the categories of data collected, the purposes of processing, and the legal grounds, please refer to Privacy Policy.

SECTION 17 – THIRD-PARTY LINKS

Content published on our website may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for reviewing or evaluating the content or accuracy of these links and do not guarantee and will not be liable for any third-party materials or websites or for any other materials, products, or services provided by third parties.

We are not responsible for any loss or damage related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party website. Please carefully review the third parties’ policies and practices and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the respective third party.

SECTION 18 – OPTIONAL TOOLS

We may provide you access to third-party tools, which we do not monitor, control, or contribute to in any way.

By this, you acknowledge and agree that we offer access to such tools “as is” and “as available,” without any warranty, representation, or endorsement from us. We accept no responsibility arising from or related to your use of optional third-party tools.

Any use of the optional tools provided through the site is entirely at your own risk and discretion. Please ensure you are familiar with and approve the terms under which these tools are provided by the relevant third-party providers.

SECTION 19 – ASSIGNMENT

We reserve the right to assign or transfer to third parties any obligations related to any payment claims arising in connection with the delivery of goods, your consent being deemed given upon acceptance of these Terms.

SECTION 20 – CHANGES TO THE TERMS

We reserve the right to update, modify, or replace these Terms or any part of them from time to time by posting updates and/or changes on our website without prior notice to you. It is your responsibility to review the most recent version of the Terms published each time you access or use the site.

Your continued use or access of the site after the posting of any changes constitutes acceptance of those changes, and your orders will be governed by the Terms specified on the site at the time of placing them.

You may consult and download the latest version of the Terms at any time on this page.

SECTION 21 – TERMINATION

These Terms remain in effect unless and until terminated by you or by us.

You may terminate these Terms at any time by ceasing to use our site.

If we consider that you have breached any provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; consequently, we may refuse you access to the site (or any part thereof).

Obligations and liabilities of the parties arising prior to the termination date shall survive the termination of this agreement.

SECTION 22 – SEVERABILITY

If any provision of these Terms is found to be unlawful, illegal, void, or unenforceable, such provision shall still be applied to the greatest extent permitted by applicable law, and the unenforceable part shall be deemed severed from these Terms without affecting the validity and enforceability of any remaining provisions.

SECTION 23 – ENTIRE AGREEMENT

Failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, along with any policies posted by us on this site, constitute the entire agreement and understanding between you and us and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any previous versions of the Terms).

Additionally, we may introduce new features through the website in the future (including the launch of new tools and resources). Such new features will also be subject to these Terms.

SECTION 24 – GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any separate agreements entered into with or made available by us shall be governed by and construed in accordance with the laws of Romania. However, mandatory consumer protection provisions of the EU member state in which you reside shall also apply.

For complaints and any issues related to our website and/or products, you may contact us as follows:

1. by phone at +40 792 888 884, or
2. by email at contact@farfa.co.

The maximum time frame for resolving complaints or claims is 30 calendar days from their receipt.

Consumers in the European Union may also use the EU Online Dispute Resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr.

Except for disputes involving consumers, which will be resolved by the competent Romanian courts according to the law, any other disputes shall be resolved by the courts of Bucharest, to the extent that Romanian law permits choosing the competent court, depending on the nature of the dispute to be resolved.

SECTION 25 – CONTACT INFORMATION

For any questions or clarifications regarding these Terms, as well as for any other communications, please contact us at the email address: contact@farfa.co.

Our full contact details are provided below:

Trade name: FARFA

Company name: FARASHA CREATIONS S.R.L.

Phone number: +40 792 888 884

Email: contact@farfa.co

Registered office: Soseaua Mihai Bravu, Nr. 380-382, Parter/Etaj, Bl. 83B-83C, Sectorul 3, Bucuresti, Romania

Legal form: limited liability company

Trade Registry Number in Romania: J2025003225005

European Unique Identifier (EUID): ROONRC.J2025003225005

Unique Registration Code (CUI): 51149580

Share capital: 200 RON